Orders & Payments

Can I change an order after it has been placed?
We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.

How do I track my order?
To track your order, please click here and enter your order number and billing zip code. You will then be able to view all of your order and shipping details.

When will I be charged?
When you place an order, your credit or debit card is initially authorized (not charged) to ensure funds for the order are available. This authorization hold (not charge) will occur every 7 business days until your order ships. You will be charged when your order, or a portion of your order, has shipped. You will only be charged for the items that are shipped, along with applicable shipping and tax rates.

What payment methods does Shopstreetlevel.com accept?
Shopstreetlevel.com accepts the following forms of payment: Visa, MasterCard, American Express, Discover, and Apple Pay. 

What is the status of my order?
Once an order is placed, you will receive an order number and a confirmation email with your order summary. Click here to check the status of
your order. If you are a registered user, simply log in to your account. Guest users can enter their order number and billing zip code in the designated fields.

I purchased an item on backorder – what now?
Occasionally, an item for sale on Shopstreetlevel.com has not yet been received at our distribution center or is so popular that it must be restocked. You may order a backordered item to reserve your favorite color and size, but it will not be shipped to you until it is in stock. The expected ship date will be listed when you add an item to your Cart. Please note: Backorder shipping dates are subject to change.